Refund policy

Returns
Black Star Opal's returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we won't be able to offer you a refund or exchange for change of mind. 

To ensure you are able to exchange your order, please open and inspect your jewellery as soon as possible upon receipt and notify us immediately if you'd like to initiate a return.

To be eligible for a refund or exchange, your item must be returned to us unworn and in the same condition that you received it. It must also be in the original jewellery box packaging and we require proof of purchase.

Customised jewellery, including resized gold rings, and sale items are exempt from being returned for change of mind.

Change of Mind, Cancellations and Uncollected Orders
A 5% restocking fee applies to change of mind returns; cancellations made after payment has been captured but before shipping; orders returned due to refusal of delivery or unpaid import duties; and uncollected parcels. This fee covers non-refundable transaction costs charged by Shopify and will be deducted from your refund. Original and return shipping costs, and any international duties, taxes or customs charges, are non-refundable.

Exchanges
If you would like to exchange an item, please send us an email info@blackstaropal.com letting us know of your request. 

All exchanged items must be unused and in the same condition that you received it, and in the original jewellery box packaging.

Postage costs for all exchanges are the sole responsibility of the customer (except in rare instances where items may be faulty). Any international tariffs paid on the original purchase will not be refunded, and for US customers, new tariffs will be collected for the exchanged item prior to postage.

Refunds
If your opal jewellery is faulty due to a manufacturing issue, please notify Black Star Opal as soon as possible for a refund, repair or replacement. A full refund will be applied in the instance of a manufacturing issue.

Please note: Black Star Opal does not provide refunds or free replacements for damage resulting from wear and tear, accidental or purposeful damage or impact, misuse, or neglect. This includes cracking, chipping or loss of opal gemstones, as well as accidental or purposeful damage to settings such as bent or broken claws, links or clasps.

All opal jewellery is cleaned and inspected closely prior to packaging to ensure each piece is the highest quality possible and no prior damage to an opal gemstone or opal jewellery is evident.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment within two weeks (this timing may vary depending on your bank or payment method).

Please note: Black Star Opal cannot cancel an order nor initiate a refund while an order is in transit to the delivery address. Refunds can only be initiated once we receive the returned item/s back and they have been inspected and approved for a refund.

Postage costs for all refunds are the sole responsibility of the customer (except in rare instances where items may be faulty). Any international tariffs paid on the original purchase will not be refunded.

Late or missing refunds (when applicable)
If you haven’t received your refund, first check your bank account again, in case it has cleared. Then contact your credit card company or bank, as it may take some time before your refund is officially cleared. There is often some processing time before a refund is made.

If you’ve done all of this and you still have not received your refund, please contact us at info@blackstaropal.com.

Sale items
Only regular priced items may be refunded, so unfortunately sale items cannot be returned (unless in the rare instance they are faulty).

Complimentary chains
All Black Star Opal pendants come with a complimentary gold plated or silver plated display chain. As the purchase price for pendants does not include the chain, which is free of charge to the customer, in the instance they are damaged Black Star Opal does not replace nor repair these chains.

Please note: We recommend purchasing, or ensuring you have, your own silver, gold plated silver or solid gold chain to match the type of metal your pendant is made from for long-term wear.

Gifts
If the item was purchased as a gift but shipped directly to you, the gift giver, the above Returns and Exchanges policies apply. If the gift giver had the order shipped to their intended recipient, the above Returns and Exchanges policies apply.

Shipping returns

• Ensure you repack your item securely, in the original packaging.
• If you would like an exchange, place another order online as soon as possible. We will credit you as required for your return once it is received. (Unfortunately we cannot accept requests for exchanges to be shipped before receiving your return.)
• For your protection, we recommend that you use a secure method of postage and insure your item for delivery.
• Please send returned items to: 
  Black Star Opal, P.O. Box 242, Coffs Harbour, NSW, 2450, Australia
• Please keep and email us the return Tracking Number from the package you are returning to ensure we receive the package.

As noted above, unless an item is deemed faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For more information of Refunds and Returns, please visit our FAQs.