Shipping & Delivery
Where Does Black Star Opal Ship To?
Black Star Opal ships quickly and securely within Australia and to many countries worldwide including the USA, UK, Canada, New Zealand and selected countries within the EU and Asia (contact us if you're unsure).
What Does Shipping Cost?
Australian orders: Free express shipping on all orders.
International orders under AUD $1,500: Free standard shipping. Express shipping is available for AUD $30 at checkout.
International orders of AUD $1,500 and over: Free express shipping.
Shipping will be applied at checkout and is dependent on order value and delivery address entered.
FedEx Shipping: Upon request, Black Star Opal can ship globally through FedEx. Additional fees may apply based on your location. Please contact us for more details.
How Long Will My Order Take to Arrive?
Black Star Opal aims to pack and ship your order the same day it is placed. Orders received after 12pm Sydney, Australia time may ship the following business day. We do not ship on weekends except in the lead-up to peak gifting times such as Christmas.
Standard Shipping:
- Within Australia: Approx. 2-5 business days
- International: Approx. 8-10 business days
Express Shipping:
- Within Australia: Approx. 1-4 business days
- International: Approx. 5-8 business days
Please note the above delivery times are estimates provided by Australia Post, and Black Star Opal makes no guarantee of delivery within the timeframes provided. Delivery delays caused by circumstances outside our control, including postal or transport strikes, customs processing times, border controls, international conflicts, or weather disruptions or other service disruptions within the destination country, are the responsibility of the local carrier and cannot be attributed to Black Star Opal. View Australia Post Australian delivery estimates and international delivery estimates.
Peak Shipping Times and Delays: Australia Post delivery estimates do not account for any unforeseen customs processing times or transit delays during peak gifting times such as the Christmas season, so please allow for extra time once an order is dispatched as we cannot control delivery times or circumstances outside of our control that may affect these.
What Shipping Services Are Used?
Black Star Opal partners with Australia Post for shipping, utilising its global postal network including Royal Mail and Parcelforce (UK) and USPS (USA) services. Customers receive a confirmation email with a tracking number upon dispatch. Package tracking can be checked on the Australia Post tracking page or through your country’s postal service for detailed local delivery updates.
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Within Australia: Parcels are sent via Express Post.
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International: Orders are shipped via standard International Air Mail unless express shipping is chosen.
Is My Purchase Insured During Delivery?
All parcels, domestic and international, are insured free of charge through Australia Post against theft, loss or damage during transit. This insurance is not applicable to parcels once they have been delivered.
How Do I Track My Order?
When your order ships, you’ll receive a confirmation email with a tracking number. Can’t find it? Check your junk folder, then contact us and we’ll resend it. You can track your parcel on the Australia Post website or with your own country’s postal service, such as USPS in the USA or Royal Mail in the UK, which often shows more up-to-date local delivery information. Please check your tracking and any email or SMS delivery notifications regularly, as Black Star Opal doesn’t do this on your behalf.
Do I Need to Pay International Taxes and Import Duties?
For orders shipped outside of Australia, import taxes and duties may apply. These fees are determined by your country’s customs regulations and are not covered by Black Star Opal. Please note: International orders do not pay Australia's 10% Goods and Services Tax.
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Payment Responsibility: Any import taxes and duties must be paid directly to your local customs or postal agency, who will make contact once your package arrives in the destination country. Your parcel may be held by customs until these fees are settled. Black Star Opal does not have any control over import fees or payments, nor any customs delays associated with late or non-payment of importation fees.
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How to Check Fees: Please contact your local customs agency before completing your purchase to understand applicable charges.
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US Tariffs: For US customers, purchases totaling under $2500 USD will have tariffs included in the final price, so no additional import or duty payment is required. Purchases $2500 USD and over will require any import taxes or duties to be paid directly to your local customs or postal agency. Tariffs are non-refundable except where a return is due to a verified manufacturing fault.
Original and return shipping fees and any international import duties or taxes are non-refundable including on returned items for refusal of customs payment.
Do International Customers Pay Australian GST?
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Outside Australia: The 10% Australian GST (Goods and Services Tax) is not applied to exported goods. The tax will be automatically deducted at checkout when a non-Australian delivery address is entered.
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Within Australia: GST applies to all domestic orders and is included in the product price.
What If My Parcel Is Delayed, Not Moving or Lost?
If your package is delayed or appears lost, follow these steps:
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Contact Your Local Post Office: Provide your tracking number to check if the package is being held.
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Contact Your Country’s Postal Service: They can often help with additional information, locate your package or resolve local transit or customs issues.
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Contact Black Star Opal: If unresolved, Black Star Opal will initiate an inquiry with Australia Post. Please note - Australia Post requires a 28 business day waiting period to investigate missing parcels, and a 45 business day waiting period for any parcels missing during the customs process.
Packages are scanned multiple times during shipment, which updates the tracking journey information. At peak shipping times, scanning can be missed and a package may appear to not be moving but is actually in transit to you.
Refunds: Refunds for parcels that are lost or stolen during transit will only be processed after Australia Post confirms the parcel’s status as missing. Black Star Opal cannot issue refunds for items in transit or prior to the conclusion of Australia Post's investigation.
Please note: We’re not liable for parcels lost, damaged or stolen after Australia Post confirms delivery, as our insurance ends at that point. If this happens, please contact your local postal service.
What If My Purchase Is Damaged During Shipping?
If your item arrives damaged, contact Black Star Opal immediately to arrange a resolution.
Can I Change My Order?
If you need to modify your order, contact us as soon as possible with your name, order number, and details of the change. If the order has not yet shipped, adjustments may be possible. Once shipped, orders cannot be cancelled or refunded while in transit.
Do I Receive A Certificate of Authenticity?
Black Star Opal provides a Certificate of Authenticity with every purchase of opal jewellery and gemstones.
Can I Send a Gift?
Yes, Black Star Opal offers gift delivery. Ensure the recipient’s address is safe for delivery, as packages requiring signatures may be delayed if no one is available to sign.
For more information on shopping with Black Star Opal including Refunds and Returns, please contact us or visit our FAQs.
Last updated 24 October 2026
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