100% AUSTRALIAN OPALS                                                    FREE SHIPPING ON ORDERS $300+                                                INTERNATIONAL ORDERS TAX FREE                                         

Frequently Asked Questions

A 30 year old boulder opal split from Eromanga.

Have a question about opal gemstones or jewellery, payments, shipping, returns, or just want to know if we offer gift wrapping (we do)?

You can find information on all this and more in our Frequently Asked Questions below. Can't find the answer you're looking for - don't hesitate to contact us for a quick response.

 

TABLE OF CONTENTS

OPAL GEMSTONES AND OPAL JEWELLERY
Where does Black Star Opal source its unset opals and opal jewellery?
What determines the price of an opal?
How do I know I am purchasing a piece of genuine Australian opal?
Will my opal look exactly as it does in the picture?
How do I purchase the correct size ring?
How do I clean and care for my opal?

PURCHASING AND PAYMENT
I don't live in Australia - do I have to pay any Australian taxes?
How are prices listed on the product pages?
When will my order be processed?
I'm having problems completing an order. What do I do?
Does Black Star Opal offer secure credit card processing?
Are my personal details secure?

SHIPPING AND DELIVERY
Where does Black Star Opal ship items and what is the cost?
What shipping service does Black Star Opal use?
Is my purchase insured during delivery?
How long will it take for my purchase to arrive?
Am I able to deliver an item to someone else?
What can I do if my purchase has been damaged during shipping?

RETURNS AND EXCHANGES
Can I return an item I have purchased?
How soon will I receive my refund or exchange?
How should I pack and send the item I wish to exchange/return?

GIFT CARDS AND GIFT WRAPPING
I would love to give someone a gift from Black Star Opal but I’m not sure what to buy. Do you offer gift cards?
Does Black Star Opal offer a gift wrapping service?

 

FAQ

OPAL GEMSTONES AND OPAL JEWELLERY

Where does Black Star Opal source unset opal gemstones and opal jewellery? 

All unset solid opals come from Australia’s world-famous opal fields renowned for producing beautiful, high-quality natural gemstones, including Lightning Ridge and White Cliffs in outback NSW, and Coober Pedy and Mintabie in South Australia. 

Black Star Opal has long-term commercial relationships with many opal miners, jewellery manufacturers and suppliers, and skilled jewellery designers.

back to top


What determines the price of an opal?

Like all gemstones, the value of an opal depends on several factors including the type of opal (black, white, crystal, boulder, etc), body tone, brilliance, pattern, colour bar thickness, and play of colour.

Other key factors that affect an opal's price are the size (carat weight), cut and polish of the stone. For more information about opals, please visit our Explore Opal page.

back to top


How do I know I am purchasing a piece of genuine Australian opal?

Black Star Opal guarantees all opal gemstones and opal jewellery for authenticity and quality, and is a member of both the Gemmological Association of Australia (GAA) and Jewellers Association of Australia (JAA), the leading gemstone and jewellery industry bodies in Australia. We are also a proud supporter of the Australian Opal Centre, which is dedicated to showcasing rare opalised fossils and Australian opal.

Black Star Opal only sells 100% natural unset solid opals, as well as set doublet and triplet opals, which are opal composites and feature natural opal as the main component.

Doublet and triplet opals are sold throughout the world as an affordable alternative to natural black opal, retaining the beauty of this precious gemstone without the higher price often associated with black opal.

Black Star Opal does not sell synthetic opal, which contains no natural opal and is man-made and created in a laboratory.

Upon request we are able to provide a valuation certificate for unset solid opals and solid opal gold jewellery priced over $1000. This certificate will provide a detailed description and value of your purchase for insurance purposes.

back to top


Will my opal look exactly as it does in the picture?

We always endeavour to capture the most accurate photographic representation of the colours and patterns of the opal gemstone or opal jewellery you are purchasing. 

However, you may be pleasantly surprised when receiving your purchase that the opal showcases a broader colour palette and pattern than you thought!

In some instances, for example with our solid opal gemstones, we have included a short video to better demonstrate the full play of colour. We are also able to provide further images and video on request for higher value purchases.

Please note: Some opal jewellery images are representative of the item's style and design only. Opals in these items may differ slightly in colour or pattern.

All opal necklace pendants come with a gold plated or rhodium plated display chain pictured.

back to top


How do I purchase the correct size ring?

All rings sold through Black Star Opal are sized according to Australian jewellery standards. To determine your correct ring size, we advise you print and refer to our convenient ring sizing guide and international conversion chart before placing your order.

Where possible, Black Star Opal is able to resize 9K, 14K and 18K gold opal rings at no additional cost to our customers. Just let us know upon purchase if resizing is required.

Silver or gold-plated silver rings cannot be resized. However, if you find a design you like but the correct ring size is not available, please contact us and we will do our best to source one for you.

Where there are ring size options listed in a product description, simply let us know your preferred size in the cart comments box.

back to top


How do I clean and care for my opal?

Treat opal as you would any other precious gem. When handled with care and cleaned in the correct way, your opal will last throughout time.

To clean opal, simply wipe lightly with a damp soft cloth and mild detergent. Take extra care not to immerse doublet and triplet opals in water for extended periods of time.

Also, we strongly advise avoiding bleach, chemicals and harsh cleaners, including ultrasonic cleaners, and recommend removing your opal jewellery before using pools or spas.

Want to know more? Read our Top 5 Tips for caring for your opals.

back to top


PURCHASING AND PAYMENT

I don't live in Australia - do I have to pay any Australian taxes?

Orders shipped outside Australia are tax-free; all orders shipped within Australia will be charged the 10% Goods and Services Tax (GST).

Please note, we do not cover international taxes and import duties, which are the responsibility of the customer. Each country has different tax and customs rules, so check your local tax/duties and customs rules to ensure you understand if any additional fees must be paid in your country upon receipt of purchase.

back to top


How are prices listed on the product pages?

All items are first priced in Australian dollars, which is inclusive of the 10% Australian Goods & Services Tax (GST). We offer an onsite currency convertor to assist international customers with converting the price of an item to their local currency, without the 10% GST. 

This currency conversion is an estimate and is to be used as a guide only. Black Star Opal is not liable or responsible in any way for costs, errors, losses or incorrect currency information displayed by this third party website.

Internet transactions are made in Australian Dollars ($AUD), with conversions into the customer’s own currency conducted by their financial institution. Final prices in the customer’s currency will vary according to the exchange rate on the day.

back to top


When will my order be processed?

Orders are usually processed the same day or by the start of the following business day. Orders received on the weekends are usually processed on Monday.

back to top


I'm having problems completing an order. What do I do?

Please contact us as soon as possible and we will be happy to assist you.

back to top


Does Black Star Opal offer secure credit card processing?

Our site is powered by the e-commerce platform Shopify, which provides a secure shopping cart that is certified Level 1 PCI DSS compliant and uses industry standard 128 SSL certificates - this is the same level of encryption large banks use to keep information secure.

Rest assured, your Black Star Opal online shopping experience is encrypted and safe from hackers.

Black Star Opal accepts most methods of payment including PayPal, and Visa and MasterCard credit and debit cards.

back to top


Are my personal details secure?

We will never pass on any of your contact details or personal information to any third party, ever. These are kept highly confidential and in a secure and safe location.

back to top


SHIPPING AND DELIVERY

Where does Black Star Opal ship items and what is the cost?

We ship items quickly and securely to most addresses in Australia and overseas. We offer free worldwide standard shipping for all orders over AUD $300, while orders under AUD $300 incur an AUD $15 delivery charge within Australia and a $20 delivery charge outside Australia.

back to top


Which shipping service does Black Star Opal use?

Worldwide standard shipping is provided through Australia Post, which offers a range of convenient delivery solutions.

Parcels sent within Australia are shipped via Registered Post, which features a unique registration number and requires a signature on delivery.

Parcels sent outside Australia are shipped via standard insured Air Mail, which is not traceable but features a unique registration number and requires a signature on delivery.

We can also ship globally through FedEx upon request, however this will incur an extra cost that will vary dependent on your location.

Please note: Black Star Opal is not liable for any extra duties or taxes your country may charge on an imported item.

back to top


How long will it take for my purchase to arrive?

Once your order is sent you'll receive an email with your tracking number so you can follow your order’s progress to your door.

Delivery to most countries is usually less than five working days, while delivery within Australia is between two to four working days.

For more information on international shipping and estimated delivery times, please visit Australia Post.

back to top


Am I able to deliver an item to someone else as a gift?

Yes, if you would like an item delivered as a gift, we are able to send the package to the recipient - even gift wrapped if you like. Please note, there may be a requirement for a signature on delivery.

back to top


Is my purchase insured during delivery?

All domestic and international parcels valued over $1000 are insured free-of-charge against theft, loss or damage during delivery.

back to top


What can I do if my purchase has been damaged during shipping?

In the unlikely event there is damage to your purchase upon delivery, please contact us immediately.

back to top


RETURNS AND EXCHANGES

Can I return an item I have purchased?

Black Star Opal is dedicated to ensuring you are satisfied with your purchase and with our services. If you are not 100% satisfied, please contact us immediately. 

If for any reason you are dissatisfied with your purchase, you can return the item(s) for a full refund or exchange within 30 days of purchase. You must provide the original invoice or a copy of it, and all original certificates and accessories, as applicable.

Items must be returned unworn, unaltered and in the original condition they were sent, including the original packaging. Returns or exchanges are not allowed on customised items.

Please note, the original shipping and handling fees and any international import duties or taxes are non-refundable on returned items.

back to top


How soon will I receive my refund or exchange?

Please allow two to four (2-4) weeks from the shipping date for your refund to be processed and your account to be credited. It may take one to two billing cycles for the refund to appear on your credit card statement. Your refund will be credited to the same form of payment used in your original purchase.

Due to the time involved in receiving your return/exchange and attending to the amended order, we recommend placing a new order immediately for the item you want. We cannot guarantee the item will still be in stock.

back to top


How should I pack and send the item I wish to exchange/return?

You can easily pack and send your exchange/return to us in just a few simple steps:

  1. Ensure you repack your item securely, in the original packaging.
  2. Enclose your original (or copy) of your invoice. If you would like an exchange, place another order online as soon as possible. We will credit you as required for your return once it is received. (Unfortunately we cannot accept requests for exchanges to be shipped before receiving your return.)
  3. For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return.
  4. Please send returned items to: 
    Black Star Opal, P.O. Box 242, Coffs Harbour, NSW, 2450, Australia
  5. Please keep the Return Tracking Number from the package you are returning to ensure we receive the package.

Please note: We are not responsible for packages lost in transit. All return shipping charges must be prepaid and we cannot accept COD deliveries.

back to top


GIFT CARDS AND GIFT WRAPPING

Do you offer gift cards?

Unfortunately, Black Star Opal does not currently offer gift cards, however this will be on offer in the near future. In the meantime, if you need help with selecting the perfect gift please don’t hesitate to contact us.

back to top


Does Black Star Opal offer a gift wrapping service?

All opal gemstones and opal jewellery products are packaged in a durable and attractive box that will keep your item safe and secure during shipping and delivery. If you would like the item gift wrapped, please add this instruction to your order or contact us with your order number and we will be more than happy to gift wrap free of charge.

back to top

 

 

WELCOME TO BLACK STAR OPAL

Sign up now for exclusive offers, new arrivals and more!