Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we won't be able to offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be returned to us unused and in the same condition that you received it. It must also be in the original jewellery box packaging.
Customised jewellery, including resized gold rings, and sale items are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Postage costs for all returns are the sole responsibility of the customer (except in rare instances where items may be faulty). Black Star Opal will always work with the customer to determine if an item is faulty prior to returning the item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment within two weeks (this timing may vary depending on your bank or payment method).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially cleared. There is often some processing time before a refund is made.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, so unfortunately sale items cannot be returned (unless in the rare instance they are faulty).
If you would like to exchange an item, please send us an email email@example.com letting us know of your request.
All exchanged items must be unused and in the same condition that you received it, and in the original jewellery box packaging. Postage costs for all exchanges are the sole responsibility of the customer (except in rare instances where items may be faulty). Black Star Opal will work with the customer to determine if an item is faulty prior to exchanging the item.
If the item was purchased as a gift but shipped directly to you, the gift giver, the above Returns and Exchanges policies apply. If the gift giver had the order shipped to their intended recipient, the above Returns and Exchanges policies apply.
To return your product, please mail your product to:
Black Star Opal
PO Box 242
Coffs Harbour, NSW 2450
As noted above, unless an item is deemed faulty, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.