Black Star Opal ships Monday through Friday from our retail store in Coffs Harbour, NSW, Australia.
Do you offer free shipping?
Worldwide shipping over AUD$150 is free. Worldwide shipping under AUD$150 is AUD$15 in Australia, and AUD$20 outside of Australia.
I need my order expedited, is this possible?
Yes! We can FedEx your package to you for an extra charge - this cost will vary depending on your location. If you would like your item FedExed, please send us an email immediately after you make payment for your product.
I would like to change something about my order, what can I do?
Email us as soon as possible at email@example.com. Please include your name, order number and as much information as possible. If your order has not yet shipped, we may be able to accommodate. Please keep in mind that we do ship orders either the same day or the next day, so make sure you contact us as soon as possible.
How do you ship within Australia?
Worldwide standard shipping is provided through Australia Post, which offers a range of convenient delivery solutions
Parcels sent within Australia are shipped via Registered Post, which features a unique registration number and requires a signature on delivery.
How do you ship outside of Australia?
Parcels sent outside Australia are shipped via standard insured Air Mail, which is not traceable but features a unique registration number and requires a signature on delivery.
How long will it take for my order to arrive?
Once your order is sent you'll receive an email with your tracking number so you can follow your order’s progress to your door.
Delivery to most countries is usually around ten business days, while delivery within Australia is between two to eight business days. Please note: Due to current global Covid-related shipping issues, Black Star Opal cannot guarantee the above delivery times.
For more information on international shipping and estimated delivery times, please visit Australia Post.
Is my purchase insured during delivery?
All domestic and international parcels valued over $1000 are insured free-of-charge against theft, loss or damage during delivery.
Please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, or customs fees upon delivery. These fees are calculated by customs officials and are difficult to estimate prior to shipment. We can not provide inaccurate information to customs officials. Please also be aware that delays in customs are possible, and unfortunately we cannot control or prevent this type of delay.